Refund policy

At makebeau.store, we are committed to delivering high-quality beauty tools that meet your expectations. Your satisfaction is our priority, and we strive to ensure a smooth and transparent return and refund process.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible:

  • Items must be unused, unwashed, and in original condition
  • Must include original packaging and all accessories
  • Proof of purchase (order confirmation or receipt) is required

Items that cannot be returned:

  • Used or damaged items not caused by us
  • Items returned after 30 days
  • Hygiene-sensitive items that show signs of use

Return Process

To initiate a return:

  1. Contact us at support@makebeau.store
  2. Provide your order number and reason for return
  3. Wait for return instructions from our team

Please do not send items back without approval, as they may not be accepted.

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds are issued to the original payment method

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still unresolved, email us at support@makebeau.store

Exchanges

We replace items only if they are:

  • Defective
  • Damaged during shipping

Return Shipping

  • Customers are responsible for return shipping costs (unless item is defective)
  • Shipping costs are non-refundable